Refund and Cancellation Policy

You can cancel a membership from My Library. Cancellation stops the next renewal, and access normally continues through the end of the period already paid for. Cancel before the renewal date shown in your account to avoid the next charge.

If the cancellation control does not work, email support@indieartmark.com before renewal with your account email, creator, and tier. Do not send card numbers or bank information.

Membership periods already started are generally not prorated or refunded solely because you changed your mind. A refund may be appropriate for a duplicate or unauthorized charge, a material billing error, or a paid membership benefit that was not made available as described. Any rights required by applicable law still apply.

Digital products are generally final once download access is provided. Contact the creator or INDIEARTMARK within 14 days if a purchase was duplicated or unauthorized, the file is unavailable or corrupted, or the product is materially different from its listing. Include the account email, creator, product title, purchase date, and a description of the problem.

We may first attempt delivery, replacement, or correction. An approved full refund is returned to the original payment method and download access ends. Stripe and the card issuer determine when the credit appears.

Refund requests based on false information, repeated download-and-refund behavior, or payment abuse may be denied and investigated. Nothing in this policy limits refund, cancellation, or consumer rights that cannot legally be limited.

For other questions, use our contact page or review the Terms of Service.